From the moment you visit our store we are dedicated to giving you nothing but the most professional products, service and support. With rapid global tracked shipping and white glove delivery the entire process is carefully managed by our team.
After selecting your doll and confirming your order with us, we immediately begin production as soon as the payment arrived. Your doll will take approximately 10 – 14 working days before it is ready for dispatch.
Once your doll is complete we send you a selection of images for your approval, once approved we then arrange dispatch.
Before shipment is arranged our quality control department give your doll once last check and then package ready for shipping.
Typically dolls are shipped by air using only express couriers like UPS and Fedex. International delivery will take between 3- 7 days, with live tracking available from the courier.
We understand the importance of privacy. Therefore, Each doll is carefully packaged in a way the hides the contents of the box. Only you will know what has been delivered as there is no indication on the outside of the box.
This is called white glove delivery and we are confident you will be happy with the packaging and delivery service.
Customs Clearance & Fees
For the USA only. It’s a doorstep delivery, and will NOT have any customs, import taxes, or duties.
All other countries import duties levied by your local authority – on import, will be paid for the customer as the importer of the product.
We do not pay import duties as every country has their own system and taxation fees. However, we offer a customs clearance service and prepaid import fees for most EU countries at an extra fee of $100
Each doll is packaged into a plain brown box with protective packaging and shock resistant foam within. Depending on the size of the doll, the box may approximately measure 150cm tall, 42cm wide and 28cm deep.
If you have any questions with regards to the ordering and delivery process feel free to contact us and we will be happy to assist you.