Customize:
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Hand-Crafted Perfection
in just 10 - 14 Days*
Each doll is custom made to order, depending on your unique specifications. After you’ve
selected your doll, options such as breast type and eye colour are recorded to make your
doll unique to you.
Once your order is complete, each detailed specification,
including any additional extras will be immediately sent to the factory for
manufacturing.
Each doll is checked by a series of professionals at each stage of production. The
process involves rigorous field testing to ensure all moving parts operate correctly and
the skin contains no marks, tears or blemishes.
To maintain maximum accuracy and
ensure each doll conforms to strict guidelines, auditors will routinely check against
comparison images, in real time.
Once your doll has passed quality control, our craftsmen will hand over to our approvals
team. Once two members of approval are sufficiently satisfied with your doll,
photographs will be taken and sent to you via email.
Assuming
everything is in order, it will take up to 24 hours from the moment you approve – to the
moment we ship. Your tracking number will be emailed to you up to 24 hours after
dispatch.
Free Shipping
7-10 Working Days
With the final touches being added to your doll last minute, a thin powder coating is applied, then protective wrapping is secured and your doll is safely packaged with all your paperwork inside. As soon as your doll is shipped, it can be tracked online using the FedEX or UPS websites. A follow up email containing a link to track your doll will be sent to your inbox.
Like any high-value item, you can expect award winning couriers using the most up-to-date online tracking systems. The moment your doll is dispatched, a link will be emailed to you - enabling you to track your doll's progress in real time. Each shipment is insured and guaranteed to your door with the fastest possible service available to us. You can even sign up for text message alerts with your courier, so you'll get updates at each stage.
We do not expect your doll to be anyone else's knowledge but yours (and maybe customs). This is why we employ strict privacy protocol with all shipments. There will be no indication on the outside of the box describing the contents. Chances are - your delivery man won't even know the contents of your shipment and we like to keep it that way. All you'll have to do is sign and say thank you.
For the USA only, it’s a doorstep delivery, and will NOT have any customs, import taxes, or duties. All other countries import duties levied by your local authority – on import, will be paid for the customer, as the importer of the product. We do not pay import duties as every country has their own system and taxation fees.
All payments billed discreetly.
You will only see "White Cliffs Online" as the bill descriptor.
Checkout and pay securely using Paypal Express, offering you a seamless passage through checkout, with all your information pre-filled. All major debit and credit cards accepted. Prefer not to set up an account? Checkout with Paypal's guest checkout, enter your card details and no account is need.
Checkout with Google Pay. Simply select this familiar payment method at checkout and continue to pay with your Google wallet. Fast and easy checkout is available using your Google balance or saved cards. Guest checkout is also available via Google Pay - so you can pay using your VISA, AMEX or Mastercard.
Using Apple Pay me be one of the most convenient payment systems for phone users today. If you make up one of the millions of iPhone users, you'll be familiar with the simple and easy Apple Pay checkout feature; enabling you to pay with your Apple Wallet saved cards with just the touch of a button.
If you would like to pay via bank transfer, please contact us before placing your order and we will provide all the details you require to complete your local wire transfer. Local bank details will be provided, depending on your country, and is available for US, AU and EU customers.
If you are familiar with online cryptocurrencies you may wish to pay using Bitcoin or another alternative coin. Paying with crypto coins entitles you to the same SD Guarantee and protection as any other payment method. If you would like to make payment with Bitcoin or another cryptocurrency, please contact us and we will provide the relevant details.
Here at addolls.com we want only the best for our customers and this comes from two simple core values: quality products and quality support. Buying a sex doll is a big commitment.
As a high value item, we understand that these are not simply sex toys, these are longterm investments. This is why we offer a comprehensive SD Guarantee which protects our customers from buying anything other than the very best quality sex doll in perfect condition.
Having a proper guarantee on a high value item is very important. The sex doll industry has seen many unscrupulous vendors who will advertise high quality dolls and delivery a sub-quality or damaged item.
We want to ensure that there is complete peace-of-mind and 100% satisfaction upon delivery of your doll, so we offer the comprehensive SD Guarantee to all customers.
No matter what country you live in, you’re covered. Each of our valuable customers should receive exactly what is advertised or we will cover any problems as part of the SD Guarantee. There is no “opt-in” and you do not need to do anything, you’re automatically covered.
As soon as you’ve placed your order – our team begin the build of your doll. Each product you purchase, whether a sex doll or sex doll accessory, you can rest assured that we will guarantee it’s delivery in perfect condition.
For the SD guarantee to be valid, any discrepancies found with you items must be reported to us within 24 hours after receiving your doll. Contact us, or email support at service@addolls.com
When reporting any issues, please be sure to include as much detail in your description as possible with detailed photo evidence.
It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.
Furthermore, we will not cover the following:
Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.
Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.
Make-up – each dolls make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.
Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.
